Interview

Marketing an All-in-one Platform

with

Geoff Roberts (Outseta.com)

Introduction

Discover the challenges of marketing a product that does more than one job. Learn how Outseta founder tries to (and struggles with) communicate his product's complex value and ensure that customers get it.

Enjoy the interview

About the guest

Topics discussed

Positioning and Messaging Challenges:

  • Clarify Product Value: Geoff discusses the difficulty of positioning Outsetta due to its broad range of functionalities. The challenge lies in effectively communicating its value to both technical and non-technical users.
  • Simplify Communication: Outsetta's diverse feature set can complicate messaging, making it crucial to clearly articulate the platform's benefits to different user types.

Tech Stack Agnosticism:

  • Emphasize Integration Flexibility: Outsetta's tech stack agnostic approach allows users to integrate their preferred tools while leveraging Outsetta for core functionalities like subscription billing and CRM.
  • Support User Preferences: By accommodating various technologies, Outsetta provides flexibility and ensures compatibility with users' existing systems.

Resonance Over Reach in Marketing:

  • Focus on Deep Connections: Geoff emphasizes the importance of building strong relationships with a smaller, engaged audience rather than pursuing a broad reach. This involves sending fewer but more meaningful communications.
  • Prioritize Engagement: Outsetta's marketing strategy aims to deeply connect with a targeted audience that values the product, fostering genuine engagement.

The Benefits of Sharing Personal Journey and Emphasize Transparency:

  • Build Trust through Authenticity: Geoff's content marketing approach involves sharing honest and transparent aspects of Outsetta's growth journey. This transparency helps build trust with other founders and potential customers.
  • Highlight Growth Challenges: By openly discussing the ups and downs of building Outsetta, Geoff connects with others facing similar challenges.

SEO and Content Strategy:

  • Create Valuable Insights: Instead of competing for competitive tech keywords, Outsetta focuses on producing insightful content related to the founder's journey and industry experiences.
  • Enhance Content Relevance: This strategy helps Outsetta differentiate itself and provide value through unique and relevant content rather than competing in crowded SEO spaces.

Sustainable Growth Over Rapid Expansion:

  • Promote Steady Growth: Geoff advocates for a slower, more sustainable growth model rather than chasing rapid, venture-funded expansion. He highlights the stability and benefits of building a solid foundation.
  • Emphasize Long-Term Stability: Outsetta's approach focuses on steady growth, providing a stable platform for long-term success as opposed to volatile, high-risk growth strategies.

User Concerns About Product Longevity:

  • Build Confidence in Longevity: Geoff addresses early concerns about Outsetta's reliability and longevity. As the company has matured, it has built trust and alleviated these initial concerns.
  • Reassure Potential Customers: Demonstrating growth and stability over time helps to reassure users about the platform's continued viability and support.

My favorite quote

"We are more focused on resonance over reach. We're more interested in deeply connecting with a smaller audience that truly values what we do, rather than trying to appeal to a broad audience."